Terms & Conditions

About these terms

These terms apply to service visits booked with GasWala Repair and Services, run by Gas Engineer Sunny. Booking a visit by phone, WhatsApp or the form on this site means you accept them.

Bookings and visit times

A booking is confirmed only when we reply with a time. We aim for same-day visits where the schedule allows, but arrival times are estimates and can shift due to traffic, emergency gas-leak calls or earlier jobs overrunning. Emergency leak calls are always given priority.

Charges

• The repair charge and any spare-part cost is told to you before work begins. Work starts only after you approve it.
• If a fault cannot be repaired, a visit charge may still apply for the engineer's travel and diagnosis time.
• Payment is due on completion of the job unless agreed otherwise.

Parts and workmanship

We fit genuine or ISI-marked spare parts wherever available. Any warranty on a spare part is the one offered by its manufacturer. Our workmanship on a specific repair is covered for the period we state to you at the time of the job; it does not cover new or unrelated faults, misuse, or work later altered by someone else.

Customer responsibilities

• Provide safe access to the appliance, gas line and meter.
• Tell us in advance if you smell gas so the visit can be treated as an emergency and the supply isolated safely.
• Do not attempt to relight or operate an appliance we have tagged as unsafe.

Safety and limits

If an appliance or gas line is found unsafe, we will isolate it and advise on the repair needed. We are not liable for damage or loss caused by continued use of equipment we have advised against using, by faults that already existed, or by work carried out by others.

Cancellations

Please give us as much notice as you can if you need to cancel or reschedule — a quick WhatsApp message is enough.

Contact

For anything about these terms, call +91 77100 59115 or email gaswalarepairservices@gmail.com.